Terms of Use
SEM de Val Cenis (Val Cenis ski area)
Public-private partnership with share capital of €4,240,000
173, rue du Vieux Moulin - Lanslevillard - 73480 VAL CENIS
Tel: +33 (0)4 79 05 96 48 - Email: info@valcenis.ski
Siret : 497 636 811 000 26 - APE : 4939 C - FR 32 497 636 811
GENERAL TERMS AND CONDITIONS OF SALE AND USE
Version of 17/06/2024
1. General
The acquisition of a package implies the knowledge and acceptance by the person (hereinafter referred to as the “Customer”) of the entirety of these general terms and conditions of sale and use, without prejudice to the usual means of recourse.
Should any provision of the present terms and conditions be lacking, it shall be deemed to be governed by current practice in the ski lift industry for companies having their registered office in France.
2. Package
The lift pass consists of a medium on which a ticket is recorded, and a duplicate on which the main characteristics of the ticket are mentioned. Lift passes may be used during the period of validity of the ticket as follows:
- Haute Maurienne Vanoise annual passes give unlimited skiing in Val Cenis and the 5 other Haute Maurienne Vanoise ski areas (Aussois, Bessans, Bonneval-sur-Arc, La Norma and Valfréjus). Haute Maurienne Vanoise's 6 ski areas guarantee annual pass holders a minimum of 90 days of operation over a period running from October 1 of the current year to September 30 of the following year.
- Passes lasting 6 days or more (excluding non-nominative passes, 6-afternoon passes and 6-day pedestrian passes) give unlimited skiing at Val Cenis and one day's skiing in each of the 5 other Haute Maurienne Vanoise ski areas mentioned above, during the dates when these areas are open to the public.
- 1 to 5-day ski passes, as well as non-nominative 6-day ski passes and 6-afternoon ski passes, allow you to ski only in the Val Cenis ski area.
- The “Beginners Village 1300m” and “Beginners Village 1400m” ski passes give access only to certain lifts in the Val Cenis ski area. Details of the lifts concerned are given in the price list displayed at the ticket office.
These passes give access to the ski area's lifts during the period when they are open to the public. The opening event of the season, “Tous en piste”, which takes place outside this period, requires the purchase of an accreditation in addition to the lift pass.
Ski passes with a duration longer than the shortest proposed duration are strictly personal, non-transferable and non-transferable (except for ski passes with the shortest duration).
3. Media
Tickets are encoded on hands-free smartcards, which are automatically detected by the control gantries. If the customer does not have a rechargeable card, it is billed in addition to the fare (including for free passes). The card can then be recharged at the ticket office or online at www.valcenis.ski.
The card has a life of 3 years. The cardholder warranty applies only to normal use of the cardholder, and consists of the issue of a new replacement cardholder.
Pedestrian passes are issued on free, single-use, non-reusable hands-free media, which must be deposited at the point of sale in the boxes provided after use.
4. Photography
Pass holders are photographed by the control terminal when they pass through for the first time. This photo serves as a reference for the ticket inspectors on subsequent visits by the ticket holder.
The sale of annual passes is subject to the provision or taking of a recent passport photograph, taken from the front, without sunglasses or head cover.
This photograph will be kept by SEM Val Cenis in its computerized ticketing system, to facilitate any reloading or reissuing of the pass, unless the customer objects.
5. Fares, discounts and gratuities (children under 5 and adults over 75) or customer categories and fares.
All public fares for packages, tickets and media are displayed at points of sale. These prices are expressed in euros and include all taxes.
They also appear on the www.valcenis.com website. Reductions or free fares are offered to various categories of people according to the terms and conditions available at points of sale, and on presentation, at the time of purchase, of documents justifying the fare advantage. No photocopies of receipts will be accepted. No discounts or freebies will be applied once the purchase has been made. The age of the customer to be taken into account will be that on the day of the start of validity of the ski pass to be issued.
Partial opening of Val Cenis ski area
- First week of opening: From December 15, 2024 to December 20, 2024, access to the Val Cenis ski area will be partially open. The entire ski area will not be accessible. During this period, public rates will be reduced by 50%.
- Last week of opening: From April 12, 2025 to April 21, 2025, access to the Val Cenis ski area will also be partially open. The entire ski area will not be accessible. During this period, public rates will be reduced by 30%.
6. Terms of payment
Payments are made in euros:
- by cheque drawn on a bank account opened in France, made payable to SEM de Val Cenis, or
- in cash
- by credit card
- ANCV vacation vouchers (no change given)
7. Proof of sale
A sales receipt is issued for each package issued, showing the characteristics of the package (duration, customer category, etc.). This receipt must be kept in a safe place to support any request or claim.
8. Checking packages
Customers must carry their ski pass with them throughout the entire lift journey, from the departure to the arrival area. The absence of a lift pass, the use of an invalid ticket or failure to comply with the police regulations posted at the start of the lift, as observed by a sworn inspector, will result in :
- payment of a lump-sum indemnity to extinguish the public prosecution. This indemnity is equal to three times the value of the Val Cenis daily ticket (Articles L342-15, R342-19 and R 342-20 of the French Tourism Code, Articles 529-3 et seq. of the French Code of Criminal Procedure and Article L2241-36 of the French Transport Code).
- or legal proceedings.
Sworn inspectors may ask for proof of any fare advantages granted to the holder of a free or reduced-fare ticket. If the offender refuses, or is unable to prove his or her identity, the sworn inspector will immediately report the matter to any police officer of the national police force or the national gendarmerie with territorial jurisdiction, who may then immediately order the offender to be brought before him or her. The sworn inspector may also immediately withdraw the pass and return it to its rightful owner.
9. Loss / theft of lift pass
In the event of loss or theft of a lift pass, and on presentation of proof of sale showing the type of ticket, its date of validity, its unique number and any insurance cover, a lift pass will be issued for the remaining period, subject to the usual checks.
Passes can be reissued at any of the 6 sales outlets in the ski area, subject to payment of a fixed fee of €10 per lost pass, corresponding to the cost of searching for and neutralizing the original pass (excluding the cost of providing new media). A delay of one hour may be necessary to search for and block the lost pass and provide a new ticket.
In the event that the customer finds his or her pass, he or she has no recourse for reimbursement of the cost of the duplicate.
Any lift pass for a period of one day or less, declared lost or stolen, will not be replaced, insofar as it is not possible to neutralize it and prevent fraudulent access to the ski lifts.
10. Interruption of ski lifts
A. Lift passes (1/2 day to 14 days)
Only a complete stoppage of more than half a day of all the ski lifts in the Val Cenis ski area can give rise to compensation for the loss suffered by the customer, on presentation of the ski pass and the completion of a claim form issued at the Val Cenis ski area sales points.
Supporting documents and the claim form must be sent to SEM Val Cenis within 30 days. This compensation may take the following forms, at the Customer's discretion:
- an immediate extension of the validity of the ticket.
- or a day credit to be used by the end of the winter following the current winter at the latest.
- or a deferred refund, the amount of which is equal to the difference between the price of the pass paid by the customer and the price of the lower pass in consecutive days.
B. Haute Maurienne Vanoise annual ski passes
In all cases, only tickets purchased and paid for directly by the customer to SEM Val Cenis may give rise to compensation by SEM Val Cenis. Otherwise, please refer to the General Terms and Conditions of Sale of the entity that sold the ticket.
Haute Maurienne Vanoise annual passes are valid from October 1st of the current year to September 30th of the following year.
Specific sales conditions apply to valid Haute Maurienne Vanoise annual passes. These are communicated either at the point of sale, or by e-mail when the order is confirmed, in the case of sales via the Val Cenis SEM website.
- Partially used tickets
If tickets are only partially used, they will not be refunded or exchanged.
Ticket holders are informed of the possibility of this risk being covered by specific insurance companies.
- Interruption of ski lift operations:
The opening guarantee consists of the opening of at least one of the five Haute Maurienne Vanoise alpine ski resorts (Valfréjus, La Norma, Aussois, Val-Cenis, Bonneval sur Arc) over the period from December 1 to April 30 of the winter season concerned, for a minimum period of 90 days, consecutive or otherwise.
Compensation will only be paid in the event of closure of the lifts to which the pass gives access, and which do not allow the passholder to benefit from the opening guarantee.
In this case, the amount of compensation will be calculated as follows:
D = P x (90 - J) / 90
D = Compensation P = Price paid D = Actual opening days
The Customer shall not be entitled to any sum or service in excess of this lump-sum compensation.
11. Right of withdrawal
Pursuant to article L221-28 et seq. (order no. 2016-301 of March 14, 2016), the right of withdrawal does not apply to leisure activities that must be provided at a specific time and to passenger transport services.
12. Refunds
In the event that tickets issued are not fully used, they will not be refunded or exchanged. Non-dated or non-consecutive day passes must be used up within the current season, after which they cannot be used, without refund or deferment of validity. This type of risk can be covered by specific insurance policies. For further information, please contact the sales outlets.
13. Complaints
All complaints must be sent to SEM de Val Cenis within 30 days of the event giving rise to the complaint, without prejudice to the legal channels and time limits for taking legal action, at the following address:
SEM de Val Cenis, 173, rue du Vieux Moulin - Lanslevillard, 73480 VAL CENIS or by e-mail: info@valcenis.ski
14. Protection of personal data
All information requested by SEM Val Cenis for the issue of a ski pass is compulsory. If one or more items of compulsory information are missing, the ski pass cannot be issued. Certain data (postal address, e-mail, telephone number) may also be requested from customers by SEM Val Cenis, to enable it to send commercial offers, in accordance with the terms of the LCEN law of June 21, 2004.
Data relating to travel is also collected for the purposes of managing ski lift access operations and checking tickets. Data is also collected for statistical purposes.
15. Translation and applicable law - dispute resolution
In the event that these general terms and conditions of sale and use are drawn up in several languages, it is expressly understood that the French version of this document is the only authentic version. Consequently, in the event of difficulty in interpreting/applying any of the provisions of these general terms and conditions of sale and use,
please refer expressly and exclusively to the French version. These general terms and conditions of sale and use are subject to French law, both for their interpretation and their implementation. Any disputes that may arise concerning the validity, interpretation, performance or non-performance, interruption or termination of the present contract shall be submitted to mediation. The parties to the contract remain free to accept or refuse recourse to mediation. The parties to the contract shall mutually agree on the appointment of a qualified, independent, neutral and impartial mediator.
The solution proposed by the mediator is not binding on the parties to the contract. Failing amicable settlement, the dispute will be brought before the competent courts.
16. Special provisions
A) Compliance with health measures and regulations
SEM Val Cenis has set up and implements special measures to comply with health regulations, and communicates the corresponding hygiene measures. All customers are required to comply with these regulations and sanitary measures, which are subject to change depending on the health situation, as long as they are in force (e.g. vaccination pass, barrier measures, etc.). For further information, please consult the sanitary provisions in force on the following Internet page: www.valcenis.com.
B) Energy restriction measures
In the context of the energy crisis, the authorities are likely to impose energy restriction measures that could have an impact on lift transportation and services in the Val Cenis ski area. In such a case, SEM Val Cenis undertakes to inform its customers as soon as possible after the authorities/energy suppliers have provided information on the expected impact on ski lifts and the ski area. In such an eventuality, the provisions set out herein (see article 10: Interruption of ski lifts) will apply.
GENERAL CONDITIONS OF SALE AND USE Version of 12/11/2024 - LUGE VAL CENIS TURBO/SOIREES LUGE
General
The purchase of an access pass for the “Val Cenis Turbo” and “Soirées luge” activities implies the customer's knowledge and acceptance of these GTSU, without prejudice to the usual means of recourse.
In the event of any contradiction between these terms and conditions and the general terms and conditions for Val Cenis ski passes, these terms and conditions shall prevail for the specific activities mentioned.
Reservations and prices
Activity timetables are available at www.valcenis.ski. Tickets can be purchased:
Online at www.valcenis.ski.
At lift ticket offices.
Access conditions
Val Cenis Turbo
Forbidden for children under 5.
Children aged 5 to 7: accompanied by an adult.
Children aged 8 and over: allowed on their own under the close supervision of an adult.
Helmets and gloves must be worn.
Access reserved to sleds equipped with metal brakes.
Tobogganing evenings
Available from 21/12/2024 to 11/04/2025, every Tuesday from 6.15pm to 8.15pm.
Illuminated 800 m descent.
Forbidden for children under 5.
Children aged 5 to 7: accompanied by an adult.
Children aged 8 and over: allowed on their own under the close supervision of an adult.
Subject to favorable weather and snow conditions.
Access reserved to sleds equipped with metal brakes.
How to pay
Payments can be made:
By credit card.
By cash.
ANCV vacation vouchers (no change given).
Cancellations
The “Val Cenis Turbo” and “Tobogganing evenings” activities may be cancelled or modified in the event of:
Adverse weather conditions.
Lack of snow.
In the event of cancellation before the start of the activity, tickets may be postponed to a later date or refunded on request. No compensation will be given for interruptions after the start of the activity.
To obtain a postponement of the activity, the customer must present the sales receipt at a sales outlet.
To obtain a refund, the customer must send a request to SEM Val Cenis at the address given in article 7. This request must be accompanied by proof of sale, a copy of the activity pass and a bank statement.
If the activity pass has been partially used by the time the activity is cancelled, the amount refunded will be calculated on a pro rata basis.
Passes for partially-used activities do not entitle the holder to any compensation, and the user is advised to make arrangements to make the runs to which he/she is entitled before the end of his/her stay.
Safety and liability
Helmets and gloves must be worn for all activities.
Participants must comply with safety instructions posted and given by staff.
SEM Val Cenis declines all responsibility in the event of improper use of equipment or failure to comply with instructions.
Complaints
All complaints must be sent to SEM de Val Cenis within 30 days of the event giving rise to the complaint, without prejudice to the legal channels and deadlines for taking legal action, at the following address:
SEM de Val Cenis, 173, rue du Vieux Moulin - Lanslevillard, 73480 VAL CENIS or by e-mail: info@valcenis.ski
Protection of personal data
All information requested by SEM Val Cenis for the issue of a ski pass is compulsory. If one or more items of compulsory information are missing, the ski pass cannot be issued. Certain data (postal address, e-mail, telephone number) may also be requested from customers by SEM Val Cenis, to enable it to send commercial offers, in accordance with the terms of the LCEN law of June 21, 2004.
Data relating to travel is also collected for the purposes of managing ski lift access operations and checking tickets. Data is also collected for statistical purposes.
GENERAL TERMS AND CONDITIONS OF SALE AND USE - Summer Activities
Version of July 09, 2024
Purpose and Scope
These General Terms and Conditions of Sale (GTCS) govern the terms and conditions for booking and renting summer activities offered by SEM Val Cenis. These activities include, but are not limited to, access to the Vieux Moulin and Solert ski lifts, pedal boat and kayak hire at the Mont Cenis nautical base, and electric scooter hire at the top of the Vieux Moulin gondola.
For the following activities: gourmet ascent, aperitif, picnic and activities at altitude, family yoga, yoga, fitness and a rejuvenating walk to the rhythm of the alpacas, services are provided by external service providers. For these activities, the providers' general terms and conditions of sale and use apply. In the absence of the service provider's specific terms and conditions, these SEM Val Cenis terms and conditions apply by default.
Booking and payment
2.1 Booking
Reservations can be made online via the www.valcenis.ski website, or directly on site. Reservations are considered confirmed once full payment has been received.
2.2 Payment
Payments are made in euros:
by credit card,
or in cash,
ANCV vacation vouchers (no change).
Prices
All prices for summer activities are displayed at points of sale and on our website. Prices are in euros and include all taxes. SEM Val Cenis reserves the right to change prices at any time, but activities will be billed on the basis of the prices in force at the time of booking.
Conditions of use
4.1 Pedalos and kayaks
Rental of pedalos and kayaks is subject to weather conditions and availability.
Users must follow the safety instructions provided and wear a life jacket.
From 3 years of age. Children must be accompanied by an adult.
4.2 Electric scooters
Electric scooter rental is reserved for people aged 14 and over.
Users must wear a helmet, a coloured vest and comply with the safety instructions and the applicable highway code.
Any damage or loss of the rented equipment will be invoiced to the customer (rental against deposit).
Cancellation and Refund
5.1 By the Customer
In the event of cancellation by the customer, the following conditions apply:
Cancellation more than 48 hours before the activity: full refund.
Cancellation between 48 hours and 24 hours before the activity: 50% refund.
Cancellation less than 24 hours before the activity: no refund.
5.2 By SEM de Val Cenis
SEM de Val Cenis reserves the right to cancel a reservation in the event of adverse weather conditions or any other event beyond its control. In this case, a full refund will be made or an alternative will be offered to the customer.
Liability
SEM de Val Cenis declines all liability in the event of accidents or damage resulting from improper use of the rented equipment or failure to comply with safety instructions, as well as for activities carried out by external service providers, for which the general terms and conditions of sale and use of the service providers apply. In the absence of specific T&Cs from the service provider, these T&Cs of SEM de Val Cenis will apply by default.
Complaints
Any complaint must be sent to SEM de Val Cenis within 30 days of the occurrence of the event giving rise to said complaint, without prejudice to the legal channels and deadlines for taking legal action at the following address:
SEM de Val Cenis, 173 rue du Vieux Moulin, Lanslevillard, 73480 Val Cenis, or by email: info@valcenis.ski.
Protection of Personal Data
All the information requested by the SEM de Val Cenis for the reservation of an activity is mandatory. If one or more mandatory information is missing, the reservation cannot be made. Certain data (postal address, e-mail, telephone number) may also be requested from customers to allow the sending of commercial offers by the SEM de Val Cenis according to the terms provided for by the LCEN law of June 21, 2004. Data relating to activities are collected for the purposes of operations management and control. The data is also collected for statistical purposes.
Applicable Law and Dispute Resolution
These General Terms and Conditions are subject to French law. In the event of a dispute, the parties undertake to seek an amicable solution before resorting to the competent courts. Disputes will be submitted to mediation. The parties to the contract will appoint by mutual agreement a qualified, independent, neutral and impartial person. The solution proposed by the mediator is not binding on the parties. In the absence of an amicable settlement, the dispute will be brought before the competent courts.
Acceptance of the General Terms and Conditions of Sale
The reservation and/or participation in the summer activities offered by the SEM de Val Cenis implies the unreserved acceptance of these General Terms and Conditions of Sale.
For any questions or requests for additional information, please contact our customer service at +33 (0)4 79 05 96 48 or by email at info@valcenis.ski.
